week6 day 5: hotline system

salam~

so today..its office day again~

after i went to the visitor centre with fiza for her pass..then we went back to the office..so today we decided to learn from the kindest officer in the office..mr zainal..or more known to us trainee as abg jenal..haha..he is the hotline guy..

for a maintenance department..hotline is the most crucial..we provide the service..so we need the feedback..and the place they will contact if any problem occured is here..to mr zainal..it's either thru email or phone call..here the complete process:

1. complaint from the user
2. mr zainal replied with the report number for future reference
3. complaints attend by officer or vendors
4. complaint report need to be endorsed and rated
5. report paper sent back to the office  for filing and record

so..it's about 100 complaints in a day..so please please be patient when u complaint later ok~

schuzyy love these kind of learning process~